The call comes while you’re expecting a package. A London number appears on your screen. The voice claims your Amazon delivery needs urgent attention.
This exact scenario has drained ยฃ400,000 from UK bank accounts in recent months. The number flashing on caller IDs across Britain is real. The voices using it are not always who they claim to be.
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The Number Behind 48,000 Searches
Amazon UK officially uses 02033222305 for delivery coordination. The company publishes this number on its customer service pages. When genuine Amazon Logistics drivers need to reach customers about deliveries, this London-based landline appears on phones nationwide.
The number exists for legitimate reasons. Drivers call when they cannot find an address, need gate codes, or must confirm someone will be home to sign for a package. Amazon routes these calls through a central number rather than exposing individual driver phone numbers.
But scammers have turned this legitimate tool into a weapon. Using technology that manipulates caller ID displays, fraudsters make their scam calls appear to come from Amazon’s actual delivery line. Phone networks cannot reliably distinguish the fake calls from real ones.
How Widespread Is The Problem
Ofcom data from February 2025 shows 42% of UK phone users received suspicious calls in a three-month period. Phone scams now represent 43% of all fraud losses in Britain, with a 71% surge in these schemes over the past year.
Amazon-related scams form a substantial portion of this criminal activity. Between August and October 2025 alone, roughly 4,000 UK customers reported fraudulent messages claiming to be from Amazon about orders they never placed. Action Fraud recorded losses exceeding ยฃ400,000 in just two months from fake Amazon Prime subscription schemes.
The number 02033222305 has generated over 48,000 lookups on caller identification platforms, with 164 formal reports. User feedback splits sharply: some confirm legitimate delivery calls while others report aggressive scam attempts.
What Scammers Actually Say
The scripts follow predictable patterns. Callers claim a ยฃ300 purchase appeared on your account. Or they say your Prime membership will auto-renew for ยฃ79.99 unless you press a button. Some mention suspended accounts or failed delivery payments.
These opening lines exist solely to provoke immediate reaction. Once the caller has your attention, they request sensitive information that Amazon never asks for over the phone:
Common scam requests:
- Account passwords or login credentials
- Credit card numbers or bank details
- Permission to remotely access your computer
- Payment via Amazon gift cards
- Downloads of “security software”
Legitimate Amazon drivers never request passwords, never ask for payment information, and never mention account problems. Their calls focus strictly on delivery logistics for orders that already exist in your account.
Verifying Real Calls From Fake Ones
When 02033222305 appears on your phone, verification takes 30 seconds. Open a browser, go directly to Amazon.co.uk, and sign into your account. Check Your Orders. If a delivery is actually scheduled for today and the driver legitimately needs to reach you, the order will show “Out for delivery” status.
Real Amazon drivers operate between 6:00 AM and 10:00 PM. They contact customers about specific packages already in the system. They know your delivery address. They ask about access points, gate codes, or safe places to leave parcels.
Scammers operate 24 hours. They reference vague “suspicious activity” without specifics. They create urgency around account suspensions or unauthorized charges. They lack details about actual orders because no orders exist.
If someone calling from this number requests your password, the call is fraudulent regardless of how convincing they sound. Amazon’s published policy states the company never requests passwords, payment details, or remote computer access via phone calls.
What Regulators Are Doing
Ofcom implemented anti-spoofing rules in January 2025 requiring telecom providers to block international calls displaying fake UK landline numbers. This measure now stops approximately 1 million scam calls daily.
In July 2025, Ofcom proposed extending protections to mobile numbers after consultation with the industry. The regulator’s final decision on these expanded rules is expected in early 2026.
Amazon has taken direct legal action. In March 2025, company investigations led to arrests in Lithuania, where authorities seized โฌ6 million in assets from fraud operations. Amazon also filed lawsuits against five major refund fraud groups targeting UK and US customers through messaging apps.
Mobile operators blocked an estimated 100 million suspicious messages through the 7726 reporting service in the year ending April 2025, according to Ofcom figures.
Immediate Steps If You’re Targeted
Receiving a suspicious call from 02033222305 requires quick but careful response. Do not provide any information during the call. If the caller requests passwords, payment details, or software downloads, disconnect immediately.
If you already shared information:
Contact your bank within minutes if you gave financial details. Banks can often stop fraudulent transactions if notified quickly. Change your Amazon password immediately using the official website. Run antivirus scans if you downloaded any files. Check your Amazon order history and payment methods for unauthorized changes.
Report the incident:
Email suspicious calls to Amazon at reportascam@amazon.com. File reports with Action Fraud at actionfraud.police.uk or by calling 0300 123 2040. Forward scam text messages to 7726 at no cost. Your report helps authorities track criminal patterns and warn other potential victims.
The UK Home Office’s Stop Think Fraud campaign (stopthinkfraud.campaign.gov.uk) provides additional resources for recognizing and avoiding telephone fraud.
The Trust Scammers Exploit
Professional criminals understand psychology. Research shows UK residents are 26% likely to answer calls from unrecognized UK mobile or landline numbers, but only 9% answer calls showing international codes. Scammers spoof local numbers specifically to exploit this trust in familiar area codes.
The 020 London prefix carries particular weight. Businesses pay for London numbers because customers perceive them as more legitimate. Scammers borrow that credibility without earning it.
As telecom companies install better detection systems and regulators tighten rules, criminals adapt their methods. The fundamental vulnerability remains: phone networks still cannot fully prevent caller ID manipulation. Technology that lets legitimate businesses display consistent numbers to customers also lets criminals fake those same numbers.
The caller identification showing 02033222305 on your screen provides no guarantee about who is actually on the line. Verification must happen through separate channels you control, not through the call itself. That 30 seconds spent checking your Amazon account could save you thousands of pounds.
