The number +44 20 3322 2305 appears on your phone. You don’t recognize it. A quick search turns up conflicting reports: half claim it’s Amazon delivery, half call it fraud.
Both groups are right. The number belongs to Amazon UK for legitimate delivery calls, according to the company’s official customer service documentation. Scammers know this too, which is why they’ve turned it into one of the most spoofed phone numbers in the UK.
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Amazon’s Confirmed Delivery Number
Amazon states on its UK help pages: “The number they’ll contact from is +442033222305 in the U.K.” The company assigns this line to delivery drivers who need to contact customers between 8:00 AM and 9:00 PM.
Drivers call when they can’t locate an address, need building access codes, or want confirmation someone will be home for high-value packages. These conversations last under a minute and focus solely on delivery logistics.
The number routes through aql, a Leeds-based telecommunications operator regulated by Ofcom. Founded in 1998, aql manages voice services for over 80 million UK phone numbers and works with more than 20 internet service providers. The infrastructure checks out as legitimate corporate telecommunications.
How Fraudsters Hijacked It
Criminals exploit the number’s legitimacy through caller ID spoofing. VoIP technology allows anyone to make their outbound calls display any number they choose, regardless of their actual location or phone line.
UK Trading Standards offices across multiple counties have issued warnings about specific scam tactics using this number:
Automated messages claim Amazon Prime subscriptions will auto-renew for ยฃ79.99 unless recipients press 1. Doing so connects to fraudsters posing as customer service representatives who then request bank details.
Fake fraud alerts warn of unauthorized purchases exceeding ยฃ1,000 on victim accounts. Scammers offer refunds but need card information to “process” them.
Tech support impersonation involves requests to download remote access software like TeamViewer, supposedly to fix account security issues. This grants fraudsters complete access to victims’ computers and banking information.
Warwickshire County Council’s Trading Standards team documented cases where victims lost considerable amounts after following these instructions. The council states: “Amazon will never ask you to make a payment outside of its website or ask you for remote access to your computer.”
The Split in User Reports
Call-reporting database unknownphone.com lists 164 individual incident reports and more than 48,000 lookups for 020 3322 2305. The site’s moderators verified it as an official Amazon number while noting caller ID can be spoofed.
User comments split into two distinct categories. One group describes brief calls from delivery drivers who provided tracking numbers and showed up minutes later with packages. Another group reports automated messages demanding immediate action on fictitious charges.
The platform who-calls.me.uk shows similar patterns across 104,000 searches. Genuine delivery experiences dominate the comment section, but multiple users flag Prime renewal scam attempts using the identical number.
Identifying Real Delivery Calls
Amazon drivers calling from this number will reference specific details about your order. They can provide tracking numbers immediately when asked. The conversation centers on where to leave your package or how to reach your door.
Check your Amazon account before answering unknown calls. Log in through the official website or mobile app to see active deliveries. If nothing shows as out for delivery today, treat the call with suspicion.
Scam calls follow recognizable patterns. They create false urgency through phrases like “act now” or “within 24 hours.” They request information Amazon already has, such as addresses or payment methods on file. Legitimate drivers never ask for passwords, card numbers, or remote computer access.
The company’s published customer service policies make this clear: Amazon will never request payment outside its website, will never ask for account passwords over the phone, and will never offer refunds customers didn’t request.
Reporting Fraud Attempts
Action Fraud serves as the UK’s national fraud and cybercrime reporting center. Victims can file reports at reportfraud.police.uk or by calling 0300 123 2040.
Reports filed with Action Fraud feed into the National Fraud Intelligence Bureau, which uses the data to identify fraud patterns and coordinate law enforcement responses. Even if you didn’t lose money, reporting suspicious calls helps authorities track criminal operations.
Your mobile carrier can block specific numbers, though this provides limited protection against spoofed calls. Third-party apps like Truecaller maintain crowd-sourced databases of reported spam numbers and flag them before your phone rings.
What Changed in Telecommunications
Caller ID once served as a reliable identifier. If your screen displayed a local business number, the call came from that business. VoIP technology broke that connection.
Voice over Internet Protocol converts phone calls into digital data packets transmitted over internet connections. This allows legitimate businesses to route calls efficiently across global networks. It also allows criminals to manipulate caller ID data with minimal technical expertise.
The same infrastructure Amazon uses to coordinate delivery calls has become a tool for fraud. Phone number spoofing requires no specialized equipment beyond a computer and internet connection. Multiple online services advertise caller ID manipulation capabilities.
UK telecommunications regulator Ofcom recognizes the problem but faces technical limitations in preventing spoofed calls. The data packets carrying voice conversations and caller ID information originate from countless sources globally, making source verification nearly impossible at scale.
Current State of the Number
As of February 2026, 020 3322 2305 remains in active use by Amazon Logistics for customer contact. The company has not changed the number despite widespread scam reports. Amazon’s position is that customer education about legitimate versus fraudulent calls provides better protection than frequently changing contact numbers.
This means the dual nature of calls from this number will continue. Some will come from delivery drivers outside your building. Others will come from criminal operations potentially based anywhere in the world.
The verification burden falls on recipients. When this London number appears on your screen, you must confirm whether Amazon actually sent a package before engaging with the caller. Check your account first, ask for tracking details, and end the call immediately if anything feels wrong.
Caller ID no longer functions as authentication. That’s the reality of modern telecommunications fraud.
